Hi everyone, I've got an annoying problem with my TS12 installation (again, I seem to project a field that causes nearby computers to malfunction! )
Basically, Radeon Settings decided to update my GPU drivers, and now TS12 will not start. I just get the "Your hardware or software is unable to communicate correctly with Trainz." message, and in the options dialog, no resolution options are able to be selected (the box is blank).
I have tried uninstalling and reinstalling the GPU drivers with DDU, and reinstalling Trainz. Now, when I run TrainzDiag, It produces the following screen:
and the same thing happens - I cannot select any resolution and am unable to run Trainz.
My specs are below:
Intel Core i5-2400 (3.1GHz, running at 3.3GHz)
ASUS P8H67-V Motherboard
16GB DDR3-1600 RAM
AMD Radeon RX 480 (8GB)
ADATA SU800 128GB SSD (OS drive)
ADATA SU800 256GB SSD (Trainz drive)
Is there anything else I can try, short of reinstalling Windows?
TS12 won't start after GPU driver update
- Mightyena
- Forum Veteran
- Posts: 1320
- Joined: Wed Jul 11, 2012 8:08 pm
- Trainz Version: T:ANE
- Trainz Build: 105766
- Author KUID: 688183
- Location: London, England
TS12 won't start after GPU driver update
James M, creator of the
network
network
-
- Past 500!
- Posts: 665
- Joined: Sun Dec 12, 2010 5:27 pm
- Trainz Version: TRS 2019
- Trainz Build: 105096
- Author KUID: 222042
- Location: Lincoln
Re: TS12 won't start after GPU driver update
check which version of Direct X is running, the update may have uninstalled direct X 10 & replaced it with 11.
If so, you will have to manually download & install the earlier version.
I think this may be the problem, as it rings a bell from something in the n3v forum.
If so, you will have to manually download & install the earlier version.
I think this may be the problem, as it rings a bell from something in the n3v forum.
Tane SP3 build 94916 + SnC & Duchess
- Mightyena
- Forum Veteran
- Posts: 1320
- Joined: Wed Jul 11, 2012 8:08 pm
- Trainz Version: T:ANE
- Trainz Build: 105766
- Author KUID: 688183
- Location: London, England
Re: TS12 won't start after GPU driver update
Thank you, for the reply, I believe I have all 3 DirectX (9, 10 and 11) versions installed (I installed them again just to make sure)
I did manage to fix the issue though, turns out I needed to roll back to the old drivers in a very specific way:
I did manage to fix the issue though, turns out I needed to roll back to the old drivers in a very specific way:
- Uninstall Trainz
- Uninstall GPU drivers
- Reboot
- Install Trainz
- Reboot
- Patch to build 49922
- Reboot
- Install old GPU drivers
- Reboot
- Run Trainz, copy content over and perform QDR
- Reboot
James M, creator of the
network
network
-
- Past 500!
- Posts: 665
- Joined: Sun Dec 12, 2010 5:27 pm
- Trainz Version: TRS 2019
- Trainz Build: 105096
- Author KUID: 222042
- Location: Lincoln
Re: TS12 won't start after GPU driver update
Glad you got it fixed, but what a ball ache.
What graphics card do you have?
I have a Radeon R9 200 series & have not had any update issues with it, although I did with
my previous card, an Nvidia GT9800, had to roll back drivers for that card on a few occasions.
What graphics card do you have?
I have a Radeon R9 200 series & have not had any update issues with it, although I did with
my previous card, an Nvidia GT9800, had to roll back drivers for that card on a few occasions.
Tane SP3 build 94916 + SnC & Duchess
- Mightyena
- Forum Veteran
- Posts: 1320
- Joined: Wed Jul 11, 2012 8:08 pm
- Trainz Version: T:ANE
- Trainz Build: 105766
- Author KUID: 688183
- Location: London, England
Re: TS12 won't start after GPU driver update
Its a Radeon RX 480, first time I've had any problems with Trainz and updating drivers too, and I've been through a fair few graphics cards!
James M, creator of the
network
network
-
- Forum Veteran
- Posts: 1528
- Joined: Sun Dec 12, 2010 3:16 pm
- Trainz Version: TRS22
- Trainz Build: 116243
- Author KUID: 425700
- Location: Crewe, Cheshire, UK
Re: TS12 won't start after GPU driver update
First Question what Operating System?
TS12 requires DX9c not 10 or 11 or 12. so you have to add it or it either won't work or if it does runs like a dead slug.
TS12 requires DX9c not 10 or 11 or 12. so you have to add it or it either won't work or if it does runs like a dead slug.
- Mightyena
- Forum Veteran
- Posts: 1320
- Joined: Wed Jul 11, 2012 8:08 pm
- Trainz Version: T:ANE
- Trainz Build: 105766
- Author KUID: 688183
- Location: London, England
Re: TS12 won't start after GPU driver update
Windows 7 (Professional 64-bit). I had already installed DX9 before the driver update, and reinstalled it again after I started having problems
James M, creator of the
network
network
-
- Forum Veteran
- Posts: 1528
- Joined: Sun Dec 12, 2010 3:16 pm
- Trainz Version: TRS22
- Trainz Build: 116243
- Author KUID: 425700
- Location: Crewe, Cheshire, UK
Re: TS12 won't start after GPU driver update
Tried rolling back the driver in device manager?
- Mightyena
- Forum Veteran
- Posts: 1320
- Joined: Wed Jul 11, 2012 8:08 pm
- Trainz Version: T:ANE
- Trainz Build: 105766
- Author KUID: 688183
- Location: London, England
Re: TS12 won't start after GPU driver update
Yeah, I'm currently back on 17.2.1 - following the procedure I described above with this version worked. Just rolling back in the usual way, or using any newer drivers with the above procedure caused the failures. I tried 17.4.1 (fail), 17.3.3 (fail), 17.2.1 (worked as above), and 17.1.2 (also worked but 17.2.1 gave better performance).
James M, creator of the
network
network