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 MAC USERS BEWARE 
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 Post subject: MAC USERS BEWARE
PostPosted: Sat Nov 27, 2021 10:06 am 
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Joined: Sat Nov 20, 2021 12:08 pm
Posts: 5
Trainz Version: ?
Trainz Build: 0
Author KUID: 0
Trainz 19 requires a 27 inch MAX with a big graphics card.

This vital information is buried on the TRAINZ sales page, that is it requires you to click down several layers before you find it.

Needless to say I didn't find it and having bought the package and support for a year and spent 45 minutes downloading it it hung half way through installation-not even a message to say why. After 48 hours technical support inform me that my computer is not suitable.

Sales refuse to give me a refund saying it is my responsibility to check the computer is suitable.

I think their approach is quite unreasonable and verging on dishonest.

Brian Martin

ps even if I was prepared to spend £2000 plus Apple say they will not have any until 2022!!


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 Post subject: Re: MAC USERS BEWARE
PostPosted: Sat Nov 27, 2021 4:27 pm 
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Joined: Sun Aug 05, 2012 4:56 pm
Posts: 46
Location: Ann Arbor, MI, USA
Trainz Version: TANE
Trainz Build: 3
Author KUID: 104609
I was able to find the required System Specifications on the main sales page without clicking whatsoever.


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 Post subject: Re: MAC USERS BEWARE
PostPosted: Sat Nov 27, 2021 6:32 pm 
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Joined: Sun Dec 12, 2010 1:57 pm
Posts: 1334
Location: Near Penryn, Cornwall
Trainz Version: TRS2019
Trainz Build: 90945
Author KUID: 179051
Moved to General Trainz.

Mark

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 Post subject: Re: MAC USERS BEWARE
PostPosted: Thu Dec 02, 2021 6:01 pm 
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Joined: Sat Nov 20, 2021 12:08 pm
Posts: 5
Trainz Version: ?
Trainz Build: 0
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TRAINZ have acknowledged that there was a sales page that did not have the required information. One in fact that a Google search is most likely to land you on.
Brian Martin


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